High Clarity

Privacy Policy

Effective Date: September 3, 2026

1. Introduction

High Clarity (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or use our services. By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, zip code, and any other information you voluntarily provide through our contact forms, report request forms, or other interactive features.
  • Usage Information: IP address, browser type, device information, pages visited, and other analytics data collected through cookies and similar technologies.
  • Communications: Records of any correspondence, inquiries, or support requests you send to us.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide the services you request.
  • Communicate with you about our services, updates, and promotional offers.
  • Send SMS messages to users who have provided express consent for opt-in campaigns and service-related communications.
  • Improve our website, services, and user experience.
  • Comply with legal obligations and enforce our Terms of Service.

4. SMS Communications

High Clarity may use SMS text messaging for opt-in campaigns, account notifications, and service-related communications. By providing your mobile phone number and opting in, you consent to receive SMS messages from us.

  • Message frequency: Message frequency may vary depending on the campaign or service interaction.
  • Rates: Message and data rates may apply based on your mobile carrier plan.
  • Opt-out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and no further messages unless you opt in again.
  • Help: For assistance, reply HELP to any message or contact us through our Contact Us page.
  • How consent is collected: SMS consent is collected directly by High Clarity on our own website — for example, by checking the SMS consent box on our Contact Us page and providing your mobile number. Consent is never purchased, rented, or obtained from a third party, and consent is not a condition of any purchase.
  • No sharing of mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information are handled as described in the “How We Share Your Information” section below. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates.
  • Service providers: We may share your mobile number only with subcontractors who support our messaging service (such as our SMS delivery provider), strictly for the purpose of delivering messages you have requested, and never for their own marketing or promotional purposes.
  • Privacy: Your mobile phone number and SMS consent preferences are used only in accordance with this Privacy Policy. We do not sell or rent your phone number to anyone.
  • Questions: For questions about our SMS program, call us at (858) 401-2688.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described in our cookie banner and this Privacy Policy.

6. How We Share Your Information

We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share information with:

  • Service providers: Trusted third parties that help us operate our website, deliver communications, or provide services (e.g., email delivery, SMS delivery, analytics, hosting). These providers are contractually obligated to protect your information and may not use it for their own marketing purposes.
  • Legal requirements: Authorities or parties when required by law, court order, or to protect our rights, safety, or property.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your data. To exercise your rights, please contact us through our Contact Us page.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the revised policy with a new effective date and encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through our Contact Us page.

This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a qualified attorney to ensure compliance with all applicable laws and regulations, including Twilio A2P 10DLC messaging requirements.